Our store will be temporarily closed until 1st Oct 2017. No orders will be processed from 7th to 30th September. Sorry for this inconvenience.

RETURNS, REFUNDS & REPLACEMENTS

Japan Crafts will refund or replace any product which is faulty or you are not entirely satisfied with. The product must be in its original condition and packed appropriately, returned and include the following information:

  • proof of purchase ie. copy of invoice or receipt
  • reason for return clearly stated
  • preferred course of action stated. ie. product replacement or refund

Goods must be returned to Japan Crafts, P.O. Box 740, Lane Cove, NSW 1595, Australia within 30 days of receipt if a replacement or refund is sought.

CANCELLATIONS

As our orders are processed and despatched within 1 to 2 days from receipt we can only accept cancellations if made prior to the products leaving our premises.