Delivery Method

All our orders are packaged in strong cardboard for durability during travel. We use Australia Post for our deliveries.

WITHIN AUSTRALIA

Items delivered within Australia (excluding those classified as “letters”) are given a unique code that tracks the parcel along its journey. Express Post is also available for orders within Australia only. Excluding Express Post, delivery times apply from the day after posting and take 2-6 business days depending on the destination during normal trading conditions. Express Post is generally next day delivery between all capital cities (except Darwin and Perth CBD) and some major centres.

INTERNATIONAL

1. Papers Only (10 sheets or less)

Orders consisting of loose paper sheets only (not more than 10 sheets) are sent in a Large Letter measuring no more than 36cm (14.17in) wide x 26cm (10.24in) high x 2cm (0.79in) deep. In some cases, this may mean folding the paper sheet/s to fit into the large letter format but this is the most economical method. Delivery to most overseas destinations is within 10-15 business days excluding Public Holidays and weekends during normal trading conditions. Tracking is not available with this option.

2. Standard Airmail

This method is a cheaper alternative to Trackable International Airmail but there is no parcel tracking available with this option. Delivery to most overseas destinations is within 10-15 business days excluding Public Holidays and weekends during normal trading conditions.

3. Trackable International Airmail

This is the most secure form of order delivery. A Tracking Number is assigned to your order which can be followed online by going to www.auspost.com.au/track or alternatively email us at info@japancrafts.com.au and we can assist in locating your order. Should the Tracking Service not be available in your designated county, we will use an alternative service such as Registered Mail delivery which requires a signature on delivery. Delivery to most overseas destinations is within 10-15 business days excluding Public Holidays and weekends during normal trading conditions.

We do not refund or replace for the non delivery of an order due to the mailing address being incorrectly advised.

Any Customs related issues in your own country are beyond our control and we do not take responsibility should the Order be detained or withheld by Customs.

Our delivery rates in Australian Dollars (AUD) are as follows:

WITHIN AUSTRALIA

STANDARD MAIL – $8.95
EXPRESS POST – $12.00

INTERNATIONAL

PAPERS ONLY (10 sheets or less) ANYWHERE IN THE WORLD $10.00
See note above regarding packing restrictions.

PARCEL POST – FLAT PACKED or ROLLED

NEW ZEALAND STANDARD $12.00 TRACKING $19.00
ASIA/PACIFIC STANDARD $15.00 TRACKING $22.00
USA & CANADA STANDARD $17.00 TRACKING $24.00
EUROPE & UNITED KINGDOM STANDARD $21.00 TRACKING $28.00
STH AFRICA, STH AMERICA, MIDDLE EAST STANDARD $25.00 TRACKING $32.00

Countries we have shipped to include:

Australia, Austria, Belgium, Brazil, Canada, China, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hong Kong, Hungary, Iceland, India, Indonesia, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Netherlands, New Caledonia, New Zealand, Norway, Peru, Poland, Portugal, Russia, Scotland, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States of America

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