Delivery Method

All our orders are packaged in strong cardboard for durability during travel. We use Australia Post for our deliveries.

WITHIN AUSTRALIA

Items delivered within Australia (excluding those classified as “letters”) are given a unique code that tracks the parcel along its journey. Express Post is also available for orders within Australia only. Excluding Express Post, delivery times apply from the day after posting and take 2-6 business days depending on the destination during normal trading conditions. Express Post is generally next day delivery between all capital cities (except Darwin and Perth CBD) and some major centres.

INTERNATIONAL

1. Standard Airmail

This method is a cheaper alternative to Trackable International Airmail but there is no parcel tracking available with this option. Delivery to most overseas destinations is within 10-15 business days excluding Public Holidays and weekends during normal trading conditions.

2. Trackable International Airmail

This is the most secure form of order delivery. A Tracking Number is assigned to your order which can be followed online by going to www.auspost.com.au/track or alternatively email us at info@japancrafts.com.au and we can assist in locating your order. Should the Tracking Service not be available in your designated county, we will use an alternative service such as Registered Mail delivery which requires a signature on delivery. Delivery to most overseas destinations is within 10-15 business days excluding Public Holidays and weekends during normal trading conditions.

We do not refund or replace for the non delivery of an order due to the mailing address being incorrectly advised.

We will endeavour to follow any Shipping instructions given by you but should this result in loss or damage we do not take responsibility and will not refund or replace your Order.

If orders are returned to us we will only refund the cost of the items (less the delivery charge) if they are in pristine condition. If you wish for the order to be resent we will repackage and ask you to pay the delivery charge.

Any Customs related issues in your own country are beyond our control and we do not take responsibility should the Order be detained or withheld by Customs.

Our Postage Rates are calculated with the expectation that the total weight of the packaged order will not exceed 500 grams.  In the case of this weight being exceeded we may ask you for an additional payment to cover the cost of the increased Shipping. If you choose not to, then we will refund your Order in full.

Our delivery rates in Australian Dollars (AUD) are as follows:

WITHIN AUSTRALIA

STANDARD MAIL – $9.25
EXPRESS POST – $12.25

INTERNATIONAL

PARCEL POST – FLAT PACKED or ROLLED

NEW ZEALAND STANDARD $12.00 TRACKING $19.00
ASIA/PACIFIC STANDARD $15.00 TRACKING $22.00
USA & CANADA STANDARD $17.00 TRACKING $24.00
EUROPE & UNITED KINGDOM STANDARD $21.00 TRACKING $28.00
STH AFRICA, STH AMERICA, MIDDLE EAST STANDARD $25.00 TRACKING $32.00

Countries we have shipped to include:

Australia, Austria, Belgium, Brazil, Canada, China, Costa Rica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hong Kong, Hungary, Iceland, India, Indonesia, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Caledonia, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Qatar, Russia, Scotland, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States of America

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