Our store will be temporarily closed until 1st Oct 2017. No orders will be processed from 7th to 30th September. Sorry for this inconvenience.

How do I place an order?

There are several options on how to place an order as follows:

  • via the online shopping basket function “Add to Cart” method
  • by phoning us on 02 9418 8527 (Australia) or +61 2 9418 8527 (international)
  • by emailing us at info@japancrafts.com.au

Is this website secure?

This website is protected by SSL (Secure Socket Layer) encryption, the highest standard in internet security. This means that information such as credit card numbers and personal details stays confidential until it reaches where it needs to be. SSL secured websites have a green padlock symbol displayed at the start of their URL address in the browser which will begin with https:// instead of just http://.

How do I create an account?

  • Click the Register link at the top right side of our site.
  • Enter your username, email address and password

You will receive an email that asks you to confirm your email address and create your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the My Account link at the top right hand side of our site to edit your account information. If your not logged in yet, click on the Login button instead.

I forgot my password.

Go to the Reset Password page and enter your username or email address. You will receive a link to create a new password via email.

When will my order be shipped?

Orders are usually sent within 1 to 2 working days of receiving payment. For online purchases via the shopping basket method, click the My Account/Login link at the top right hand side of our site to check your order status. If your not logged in yet, click on the Login button instead. You will also receive a shipment confirmation email when your order has been shipped with Tracking Number details, if you have selected Tracking as a delivery option.

Is there a minimum order value?

There is a minimum order value of $10.00 (including the delivery charge).

What currency are product prices shown in?

All prices are in Australian dollars and payments are charged in Australian dollars.

What methods of payment do you accept?

Our online system accepts several payment options as follows:

  • Visa Credit and Debit Cards
  • Mastercard Credit and Debit Cards
  • Paypal

Visa and Mastercard payments are secured through Authorize.net which can be confirmed by clicking on the Verified Merchant Seal displayed on the bottom left hand corner of the page.

Bank or Wire Transfers are also accepted. After placing your order select this payment method and you will be advised of our Bank Account details by email. Please quote your Order Number as a reference when making the money transfer and once we have confirmed the payment has been made we will post the order items to you.

You can also send us an order via email or phone. Once the order has been confirmed you can pay by Mastercard,Visa Card, Paypal or Bank Transfer.

We do not accept Diners Club or American Express.

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).